FREQUENTLY ASKED QUESTIONS

 

What should I do if I need to return my order?

If you are not entirely satisfied with your purchase or our service, for any reason, contact us and we will collect any item free of charge and give you a full and immediate refund – that’s part of our 100% Satisfaction Guarantee.

Can I include a personalised gift message in my order?

For any special occasion such as a birthday, anniversary or Christmas you can include a personalised message with your gift. When you select the gift-packaging option you’ll be given the option to write a personalised message to the lucky recipient.

Can I arrange a specific date and time for delivery?

We deliver 5 days a week, Monday to Friday. If you would like a product delivered on a specific date you can request this at checkout before confirming your order. For dates that fall on a weekend, we can deliver on the Friday before. Specific times for delivery can also be requested, although cannot be guaranteed. Our courier will contact you prior to delivery to arrange a delivery time that suits you.

Can I have my order gift packaged?

No, but all orders are carefully packed in a chilled box to ensure that the goods reach you in perfect condition.

Can I amend an order I have already made?

You can add to or amend any order before it has been dispatched. Please contact us via telephone to allow us to assist you speedily.

How much is delivery?

Delivery is €8 to anywhere in the Republic of Ireland on all purchases.

What is the minimum purchase?

There is no minimum purchase, but every delivery has a standard charge of €8. This allows us to offer an extensive range of quality products at wholesale prices, as well as providing additional benefits such as free returns. We offer gift packs, hampers, and individual product purchases.

Do you operate online only?

We supply online and from the Horgan’s Warehouse in Cork. All products can be delivered anywhere in the Republic of Ireland.

What is Horgan’s Online Delicatessen?

Horgan’s Online Delicatessen is an online delicatessen and wholesale supplier.