TERMS & CONDITIONS

Terms and Conditions

Ordering

All products on our website are offered subject to availability. We cannot guarantee the availability of products, however should a product not be available, we will contact you to offer a substitute product or similar solution to fulfill your order.

We reserve the right not to accept any order.

Pricing & Descriptions

All prices on our website are including VAT applicable in Ireland. Whilst we work hard to ensure the details and pricing on our website to be accurate, occasionally errors may appear. Please note, while we try to keep our product images fully up-to-date, the picture in the image displayed for any product may vary slightly from the one received due to a change in product or packaging design. The actual product will always be as described however. If you have ordered a product that is erroneously described or priced, we will contact you prior to delivery to advise you of the correct details. You may choose to cancel your order if you are unhappy receiving the product with the correct description and price. We reserve the right to change prices at any time.

Delivery

We only deliver within the Republic of Ireland. Delivery is €8 anywhere in the Republic of Ireland. Your order will normally arrive within 48 hours, however to allow for exceptional circumstances we extend a guarantee of delivery within 7 days. We may use an independent courier to deliver your order. They will contact you to arrange delivery. Failure to deliver your order within three days will result in your order being returned to us. We will then contact you to re-arrange delivery, or cancellation of the order. Failure to make delivery a second time will result in the cancellation of your order.

Gifts

If purchasing as a gift, the same criteria outlined in the Ordering section above apply to the receiver. The name and billing address of the purchaser will be included with the product for the receiver, unless you specifically request for this information to be withheld.

Cancellation

You may cancel your order any time up to seven days after delivery. If your order has been delivered, we will arrange collection for free and provide a full refund within seven days. If your order has not been delivered, we will provide a full refund upon receipt of your notice to cancel.

Returns

Damaged product will be replaced or refunded immediately. This will not affect your statutory rights. Should you be unhappy with any aspect of your order, we will collect all or part of your order for free and provide a full refund within seven days, provided the goods remain in a saleable condition. Goods received should be inspected immediately upon receipt to check for damaged or missing products. Failure to notify us of damaged or missing product within seven days of receiving the order may negate your right to free return and refund.

Complaints

If you are unhappy with any aspect of our service, products or website, please contact us by any method outlined below. Your complaint will be treated with the highest importance and sensitivity. You will be responded to within 48 hours and your complaint resolved within 72 hours.

Correspondence

This website is operated by HORGAN’S DELICATESSEN SUPPLIES LTD, incorporated in Ireland, company number 82312. We can be contacted by post, email and telephone as detailed below.

Postal address

Horgan’s Delicatessen Supplies Ltd, Mitchelstown, Co. Cork, Ireland.

Telephone

+353 25 41200

These Terms and Conditions are governed by and construed in accordance with the laws of Ireland and any disputes will be resolved only by Irish courts.